SINGING
4 BREATHING
POLICIES &
PROCEDURES

PRIVACY POLICY

We care about your privacy and the information you share with us and want you to know how we use and protect all the information we collect about you in compliance with the EU General Data Protection Regulation (“GDPR”). This Privacy Policy explains what happens to the personal data you provide to us or that is collected from you when attending a Singing 4 Breathing class. When we use your personal data we are regulated under the General Data Protection Regulation (“GDPR”) and we are responsible as ‘controller’ of that personal data for the purposes of the GDPR. For the purpose of the General Data Protection Regulations, the data controller is: Singing 4 Breathing (S4B)

No personal information is collected or stored by this website. The information we collect when you attend a Singing 4 Breathing or Harmonica 4 Breathing class will not be passed to any third parties and is only for administrative purposes. This information will only be collected by S4B members and stored by our administrators. Any additional information you supply through correspondence with us via Email, Telephone or Post may also be stored by S4B administrators. We will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it for. You can request your personal information to be erased at any time.

On occasion, we may gather information about your computer to provide statistical information regarding the use of our website. Such information will not identify you personally. It is statistical data about visitors and their use of our site. This statistical data does not identify any personal details whatsoever. Where used, cookies are downloaded to your computer automatically. Cookie files are stored on the hard drive of your computer as Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the services we provide to you. All computers have the ability to decline Cookies. This can be done by activating the setting on your browser which enables you to decline the Cookies.

Comments, Compliments, and Complaints procedure

The Singing4Breathing Group makes every effort to provide a high standard of service and to treat all Group users equally and fairly. We continuously try to improve our services and we value any feedback that will help us to do this.

The Group will review all comments, feedback and complaints, and our feedback procedures on a regular basis. This helps us to develop the services that work best for you, so please let us know what you think. We will report on user feedback in the Singing4Breathing annual report.

Compliments and Comments:

If you are happy with the service or have any comments, then we would love to hear from you. Please either speak to James Wyatt – Director or Chris Startup – Musician/group leader or if you prefer, you can email or write to us.  

Complaints:

We also want to know if there is any part of our service that you are unhappy with. We take all feedback seriously and we will take action when appropriate to do so. All complaints will be dealt with in a timely and professional manner.

How to make a complaint:

The first thing to do if you are unhappy about any aspect of our services is to bring this to the attention of James Wyatt, Chris Startup or one of the Group volunteers. They will try to resolve your concerns immediately. If you are unhappy at the way you have been treated by one of the staff members/volunteers, please contact us.

If you cannot or do not wish to make a complaint in person, you have the option of emailing, writing or telephoning us.

What you can do to help us deal effectively and quickly with your complaint:

Contact us as soon as possible giving clear details so we can endeavour to resolve the issue by completing our Comments, Compliments and Complaints form. Specify clearly what aspect of the Group service you wish to make the complaint about.

Including the following details will help us to effectively and quickly investigate your complaint:

  • The specific area, service or resource to which the complaint applies.
  • Your name and contact details: this is essential as we will not investigate anonymous complaints.
  • Outline the nature of your complaint as precisely as possible, this will help us to investigate further and hopefully to resolve the issue. Please include details such as the place and time the incident occurred.
  • Please let us know if you have already reported the complaint, and if any action was taken previously.

What we promise to do to help resolve your complaint:

Your complaint will be dealt with in a professional and confidential manner.

Your complaint will be assigned quickly to the most appropriate person to deal with the complaint, who will investigate the matter fully and communicate regularly with you until the issue has been resolved.

How and when we will respond:

We will acknowledge any e-mailed complaints within 5 working days of receipt. Postal correspondence will receive an answer or acknowledgement within 5 working days. You will receive a full response to your written complaint within 10 working days.

Contact details:

E-mail: James@singing4breathing. Telephone: 07815 963 173

Equality and Diversity Policy

Aims

Singing4Breathing is a singing group for people with Chronic Obstructive Pulmonary Disease or other respiratory conditions. The group is committed to achieving equal opportunities, it respects and values diversity, and is committed to applying equality of opportunity in all activities undertaken, with regards to: race, age, gender, religion or belief, sexual orientation, marital status and disability.

The Singing4Breathing group leaders have overall responsibility for the effective operation of this policy. However, all group leaders, volunteers and service users have a duty as part of their involvement with the group to do everything they can to ensure that the policy works in practice.

The group leaders will bring to the attention of all its members, staff and volunteers the provisions of the policy and will provide such training as is necessary to ensure the effective implementation of the policy.

Code of Conduct

  • People will be treated with dignity and respect regardless of race, age, gender, religion or belief, sexual orientation, and disability.
  • At all times people’s feelings will be valued and respected. Language or humour that people find offensive will not be used, e.g. sexist or racist jokes or terminology which is derogatory to someone with a disability.
  • No one will be harassed, abused or intimidated on the ground of his or her: race, age, gender, religion or belief, sexual orientation, and disability.
  • We aim to make our meetings and events accessible to people with disabilities – e.g. provide transport when necessary, meet in accessible premises, and produce singing material in large print.
  • Everyone attending the Singing4Breathing group will be made to feel welcome and will be included in all activities undertaken by the group.

Dealing with Complaints

The group leaders of Singing4Breathing will take incidents of discrimination, harassment or intimidation very seriously.

They will investigate any complaints thoroughly and provide opportunities for the person making the complaint to speak in a safe environment about their experience.

If the matter cannot be resolved by way of an acceptable apology and an undertaking that the offence will not be repeated, then the person in question will be asked to attend a meeting arranged by the leadership group to explain their actions. Action will be taken as appropriate and if deemed necessary their involvement with Singing4Breathing may cease.

This policy (2018) will be reviewed every three years or when new legislation requires it.

Vulnerable Adult Policy

Singing4Breathing is committed to creating and maintaining a safe and positive environment and accepts our responsibility to safeguard the welfare of all adults involved within the group in accordance with the Care Act 2014. Throughout this document, reference will be made to ‘vulnerable adults’. This term is used to mean all those over the age of 18. This policy applies to all individuals involved in the Singing4Breathing group.

This policy has been drawn up to enable Singing4Breathing to:

  • Provide a safe environment for vulnerable adults.
  • Take appropriate action to see that such vulnerable adults are kept safe from harm.
  • Ensure that any allegations of abuse or suspicions are dealt with appropriately and the person experiencing abuse is supported.

In pursuit of these aims, the group leaders will approve and annually review policies and procedures with the aim of:

  • Raising awareness of issues relating to the welfare of vulnerable adults and the promotion of a safe environment for those vulnerable adults.
  • Providing procedures for reporting concerns.
  • Establishing procedures for reporting and dealing with allegations of abuse against all those involved in dealing with vulnerable adults.
  • The safe recruitment of all those involved in activities involving vulnerable adults.

Singing4Breathing recognise the following as definitions of abuse:

Physical Abuse

Physical abuse is to inflict pain or physical injury, which is either caused deliberately, or through lack of care. Examples include hitting, slapping, pushing, kicking, burning, hair pulling, misuse, or using inappropriate restraint or sanctions.

Neglect

Neglect is the persistent or severe failure to meet a vulnerable adult’s basic physical and/or psychological needs. It will result in serious impairment of the vulnerable adult’s health or development.

Sexual Abuse

Sexual abuse is the involvement in sexual activities to which the person has not consented or does not truly comprehend and so cannot give informed consent. Or it may occur where the other party is in a position of trust, power or authority and uses it to override or overcome lack of consent or to which they felt pressurised into consenting such as rape, or sexual assault.

Emotional Abuse

Emotional abuse is acts or behaviour which causes mental distress or anguish or negates the wishes of the adult. It is also behaviour that has a harmful effect on the adult’s emotional health and development- or any other form of mental cruelty. This includes verbal abuse, humiliation, bullying, blaming, the use of threats of harm or abandonment, being deprived of social or any other form of contact, or bring prevented from receiving services or support.

Discriminatory Abuse

Includes: racist or sexist remarks or comments based on a person’s impairment, disability, age, illness, religion and other forms of harassment, slurs or similar treatment.

Financial Abuse

Includes: theft, fraud or exploitation and the misuse of position or authority for financial gain. It may involve putting pressure on a vulnerable adult to use their money in a way that they don’t wish to or isn’t in their best interest.

Institutional Abuse

Involves the collective failure of the group to provide an appropriate environment to people who may be at risk of harm as a result of abuse or neglect.

Singing4Breathing have appointed James Wyatt as the Vulnerable Adults Advocate. He is the lead person with special responsibility for vulnerable adult issues for the year 2018/19. In his absence, Pat Harding will act as her deputy.

Designated Named Person

James Wyatt
Mobile/Phone Number: 07815963173
Email: James@Singing4breathing.co.uk

Name of deputy person

Pat Harding
Mobile/Phone Number: 07434989146
Email: Pat.h@singing4breathing.co.uk

The above person will:

  • Ensure that the welfare of vulnerable adults is given the highest priority by the leaders, staff and volunteers of
  • Act as the main contact for sharing information around Adult Safeguarding concerns.
  • Ensure that the concerns of Vulnerable Adults are heard and acted upon.
  • Be responsible for ensuring concerns are reported to appropriate authorities.
  • Ensure training is provided for all leaders, staff/volunteers, and remain up to date with current practice and legislation.
  • Ensure all leaders, staff/volunteers service users and families have access to further appropriate information.

Reporting abuse or suspicion of abuse.

If you have any concerns for an adult or any concerns in relation to any vulnerable adult protection matters then please speak to the vulnerable adult protection advocate or in their absence, their deputy.

Singing4Breathing recognises that it has a duty to act on reports or suspicions of abuse or neglect. It also acknowledges that taking action in cases of adult abuse is never easy.

How to respond if you receive an allegation

  • Reassure the person concerned.
  • Listen to what they are saying
  • Record what you have been told/witness as soon as possible.
  • Remain calm and do not show shock or disbelief
  • Tell them the information will be treated seriously.
  • Don’t start to investigate or ask detailed probing questions.

Staff and volunteers should not investigate concerns or allegations themselves but should report them immediately to the vulnerable adult advocate.

Get in touch

For further information or any questions you may have about our classes or about getting involved with Singing 4 Breathing, please call Pat on 07434 989146‬. Or click below to email us.

Singing 4 Breathing 2019

For all enquiries please call 07434 989146 or email: pat.h@singing4breathing.co.uk

To view our privacy policy, please click the link below: